We love our customer. Let us know how we can help.

Frequently Asked Questions

Most frequent questions and answers

How does home security work?

Our systems use dual-path technology (cellular and Wi-Fi) to connect your security panel to the Alarm Response Center, as well as your mobile app. During an alarm, the system automatically selects the fastest way to connect. It’s more responsive, more connected, and more secure.

Your home sensors communicate with the panel using encrypted low-power radio signals that don’t require your Wi-Fi network.

For monitoring assistance

Alarm signals after hours, or to cancel dispatch please call 877-206-9141. For emergency, police, fire and medical please dial 911 immediately.

How does alarm monitoring work?

When we activate your security system, you will be monitored 24 hours a day and 7 days a week with our award-wining NEW WORLD protection. 

When one of your alarm’s sensors are triggered by an event such as a break-in or environmental hazard, your alarm signals are transmitted to our Monitoring Center. A highly trained Monitoring Center Representative will activate emergency procedures, which includes contacting you and dispatching emergency services.

I have a complaint

We want to to fully understand your complaint.  Please email [email protected] or call 866-382-4269

How much does a security system cost?

The cost varies depending on your area and the type of equipment and monitoring desired. With most home owner’s insurance discounts, installation and monitoring costs are very affordable. To find out what your local rates start at please call 866-240-2072


In most cases we can, depending on your existing system and contractual obligations. It is possible to use your existing equipment by updating the security keypad. In more than 90% of cases we are able to utilize your existing equipment.

Can I get a deduction on my homeowner’s insurance?

The discount on your homeowner’s insurance varies depending on your provider and the number of discounts you are currently getting on your policy. While we cannot guarantee a specific percentage of savings we will provide you with the needed proof of protection for your insurance company. Please call Customer Service and provide the name and fax number of your insurance agent, we will be happy to send a Certificate of Security System Installation to your agent.

Speak with an expert today

The Titanium team will give you a free no-obligations consultancy on how you can secure your home.

Get a Quote

Thank you filling the form

A member of our team will contact you shortly.